Types of Information Collected
Contact information and policy updates
Types of Information Collected
"Personal information" means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Abbott websites and maintained by Abbott in an accessible form. Examples of personal information include your name, your postal address, your e-mail address and your telephone number and may also include medical information about you (in which case the additional restrictions noted below regarding "sensitive" information will apply)
What types of information does Abbott collect?
Abbott collects personal information that you provide offline either directly or through third parties such as healthcare professionals or specialist database providers or that you enter into data fields on Abbott websites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for Abbott programs, contact Abbott customer service, or respond to Abbott surveys. We also do collect sensitive information, such as health related information, in certain circumstances as set out below. To protect your privacy, you should not provide Abbott with any information that is not specifically requested.
Abbott websites may collect information about your visits to Abbott websites without you actively submitting such information. This information may include, for example, your browser type and language, your operating system, your Internet Protocol (IP) address, the URLs of sites you visited before and after visiting the Abbott website, the web search that landed you on the Abbott website, and web pages and advertisements you view, and links you click on within the Abbott website. This information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser also automatically transmits to Abbott websites some of this information, such as the URL of the web site you just visited and the browser version your computer is operating.
Collection of Personal Information
Does Abbott collect "sensitive" Personal Information?
How does Abbott use personal information that I have provided?
Will Abbott combine personal information I provide with other personal information about me?
Abbott may combine personal information that you have provided to us directly with records provided by third parties.
We use this consolidated information to help us better design Abbott websites and Abbott products to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.
What choices do I have about how Abbott collects and uses personal information about me?
You may always limit the amount and type of personal information that Abbott receives about you by choosing not to provide it or enter any personal information into forms or data fields on Abbott websites. Some of our services can only be provided to you if you provide us with appropriate personal information. Abbott may ask whether you wish to opt into or opt out of our contact lists for offers, promotions and additional services that may be of interest to you.
Does Abbott share personal information with third parties?
Abbott will not sell or license your personal information to third parties except in connection with the sale or transfer of a product line or division, or in connection with a joint marketing program.
Abbott may share your personal information with third parties with whom Abbott is jointly marketing a product or service or jointly conducting a program or activity. It is Abbott's practice to notify you if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information.
Abbott may also share your personal information with vendors with whom Abbott contracts to carry out business activities for Abbott. If Abbott provides your personal information to vendors to assist us with our business activities, it is Abbott’s practice to require those vendors to keep your personal information confidential and to use your personal information only to perform functions for Abbott. Additionally, Abbott may share your personal information with a third party in connection with the sale or transfer of one of its product lines or divisions so that the buyer can continue to provide you with information and services.
Abbott may also share your personal information with third parties, such as healthcare practitioners, as a part of any treatment provided to you.
Abbott reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law.
Who within Abbott will have access to personal information about me?
Personal information can be accessed by a restricted number of Abbott employees. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely.
How does Abbott secure personal information?
Abbott takes reasonable steps to protect personal information from misuse, interference, loss and unauthorized access, modification or disclosure. It is Abbott’s practice to secure each Abbott Web Site that collects personal information; however, when information is collected online the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Abbott cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to Abbott websites, you must weigh both the benefits and the risks.
Does Abbott transfer or disclose personal information to different jurisdictions?
Abbott stores data on secured servers in several countries around the world. Please be aware that information you provide to us or we obtain as a result of your use of the Abbott services may be processed and transferred or disclosed to recipients in countries other than Australia, including the United States. The privacy and data protection laws in such countries may not be equivalent to the laws of Australia. By using and participating in any Abbott websites or providing us with your information, you consent to this collection, transfer, disclosure, storage, and processing of information to and in such countries.
How is your information used for marketing?
When you provide your personal information (other than sensitive information) to us directly or indirectly, we may use this information, such as your email address, to contact you in order to:
How does Abbott protect the privacy of children?
Abbott does not knowingly collect or use any personal information from children (we define "children" as minors younger than 13) other than to the extent such information is collected from healthcare practitioners in relation to the care of a child. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
How may I complain about the handling of my personal information or correct personal information or delete it from current customer records?
In accordance with local legal law, you may request that we remove your personal information from our current customer records or that we amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. For our record keeping purposes, we will retain certain personal information you submit in conjunction with commercial transactions.
Why do Abbott websites use "cookies" and other tracking technologies?
Passive information collection technologies can make your use of Abbott websites easier by allowing Abbott to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve Abbott websites. Certain features of Abbott websites may not work without use of passive information collection technologies.
You can also learn more about cookies by visiting www.allaboutcookies.org.
What types of cookies and other tracking technologies do Abbott websites use?
Contact Information and Policy Updates
How can I contact Abbott?
If you have questions or complaints about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from an Abbott business or a particular Abbott program, please contact us by clicking on the "Contact Us" link on the Abbott Web Site. Alternatively, you may send a letter to the following address:
Attention: Public Affairs, Department 383
100 Abbott Park Road
Abbott Park, IL 60064-6048
Abbott Diabetes Care
666 Doncaster Road
Doncaster, VIC 3108
Customer Service Phone (toll free): 1800 801 478
In all communications to Abbott, please include the e-mail address used for registration (if applicable), the Abbott Web Site address or the specific Abbott program to which you provided personal information (e.g. Abbott.com etc.), or details of such other circumstances in which you provided to us or we may have obtained your information, and a detailed explanation of your request. If you would like to delete, amend or correct your personal information and are contacting us by e-mail, please put "Deletion Request" or "Amendment/Correction Request", as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner. If you are not satisfied with how we handle a complaint, you may take your complaint to the regulator in your jurisdiction.
How will I know whether Abbott has updated this policy?